Explore exciting opportunities at Xtedder and join our dynamic team!

Job Description:

We are looking for a 2nd Line Service Desk Technician. Responsibilities will include resolving IT problems and escalating them to other internal and external teams.

Responsibilities:

• Analysis, prioritization, resolution, and escalation of tickets, ensuring SLA compliance

• Second-line technical support to end users via phone, email, and remote tools

• Configuration and troubleshooting of systems and equipment

• Support for Microsoft Office and peripherals such as printers and scanners

Requirements:

• Experience in software and hardware troubleshooting;

• Previous experience in similar roles, providing second-line user support.

• Knowledge of Operating Systems (Workstations and Servers);

• Remote access for troubleshooting with end users.

• Ability to produce documentation and procedures for knowledge transfer to other teams

• Knowledge of Intune (Valued)

• Knowledge of Active Directory (Valued)

• Knowledge of Virtualization Platforms (Citrix, VMware) - (Valued)

• Knowledge of Office 365 (Valued)

• Oral and written fluency in English (preferred)

Behavioral Profile

* Excellent customer communication skills as well as good conflict management;

* Commitment;

* Enjoys teamwork;

* Enjoys challenges and troubleshooting;

* Customer-oriented;

* Punctuality/attendance are very important factors.

Shape your future with us @Xtedder

Av. Engenheiro Duarte Pacheco Amoreiras
Torre 1, Piso 3 S9
1070-101
Lisbon, Portugal